Careers at Narvi

We focus on building great products which our customers love with an emphasis on scaling and growth.

What's it like to work at Narvi?

We are a remote-first startup, but, as a regulated entity, certain functions require us to have our staff based at our head office in Helsinki, Finland, and in other countries in the European Union. With this flexibility comes personal responsibility. We place a heavy emphasis on high task management and communication skills in remote setting to replace the traditional office culture.About UsAt Narvi, we’re redefining the banking experience for modern businesses. Our mission is to break through the limitations of traditional financial systems and deliver smarter, faster, and more accessible solutions for companies operating across borders.We’re an international team of entrepreneurs and fintech veterans united by a common goal: to build financial products that eliminate friction, reduce fees, and give businesses the control they deserve. Our platform is designed for those who believe financial services should be transparent, efficient, and built around the customer, not the other way around.What We Offer:

Fully remote work setup—or use our Helsinki HQ if you prefer a desk and real coffee.
Real flexibility, not just lip service—work hours that fit your life and the business.
Zero micromanagement. We trust professionals to deliver results, not timesheets.
A chance to shape the future of Narvi’s culture and have your voice heard from day one.
A team that values learning, curiosity, and deep expertise, not just box-ticking.
Occasional travel and collaboration opportunities with colleagues across Europe.

We post open jobs at Narvi on our company page on LinkedIn - follow us to stay up to date!Open Positions at Narvi - LinkedIn

We are hiring

Customer Support Manager - Remote

We are looking for a Customer Support Manager to join our Account Management team.Your Responsibilities

Get to know Narvi’s products, services, and platform
Respond promptly and professionally to customer inquiries, questions, and complaints via the Zammad ticketing system
Provide accurate and detailed information about Narvi’s products, services, and platform functionalities
Troubleshoot and resolve customer issues related to onboarding, transactions, and technical difficulties
Collaborate with internal teams, including development and product, to address complex customer issues and provide effective solutions
Proactively identify patterns or trends in customer inquiries and provide feedback to improve product features and user experience
Assist in creating and updating customer support documentation, including FAQs, knowledge base articles, and user guides
Take a lead role in identifying opportunities for automation within the customer support workflow, including developing and implementing automation solutions to streamline processes and improve efficiency

What You Bring

1–3 years of experience in a customer support, client support, or account management role
Experience using customer support software and tools for ticket management and communication, such as Zendesk or Zammad
Strong verbal and written communication skills in English
Excellent problem-solving and analytical skills
Patience, empathy, and a genuine passion for providing exceptional customer service
Previous experience or general understanding of payment flows, banking services, SEPA, or SWIFT would be a plus

Language Skills

English: C1+
Other languages are a plus

What We Offer

Full-time role
Remote or hybrid work setup in Helsinki or Warsaw
Real flexibility, not just lip service — work hours that fit your life and the business
Clear responsibilities, open communication, and a practical work environment without unnecessary bureaucracy
Occasional travel for international conferences and business events

ContactPlease feel free to reach out to the Hiring Manager, Ekaterina Tolstova, at ekaterina@narvi.com.Apply now

We are hiring

AML Manager - Remote

We are now seeking an experienced and proactive AMLRO / MLRO to take ownership of Narvi’s AML/CFT framework. As AMLRO / MLRO, you will play a key role in safeguarding Narvi’s operations, ensuring compliance with Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) regulations, and maintaining a secure and compliant financial environment for our customers.Your Role as AMLRO / MLROAs AMLRO / MLRO, you will be responsible for overseeing Narvi’s AML/CFT framework and ensuring that financial crime risks are identified, assessed, managed, escalated, and reported appropriately.This is a senior compliance role requiring strong judgment, independence, and the ability to make risk-based decisions. You will work closely with senior management, compliance, operations, product, and support teams to ensure that Narvi’s financial crime controls are effective, practical, and aligned with applicable regulatory requirements.Your key responsibilities will include:AML/CFT Framework Ownership:

Owning and maintaining Narvi’s AML/CFT policies, procedures, controls, and internal guidelines.
Ensuring that Narvi’s AML/CFT framework remains risk-based and appropriate for its products, customers, geographies, and transaction activity.
Leading the development and continuous improvement of AML/CFT processes and controls.
Identifying gaps in the AML/CFT framework and driving remediation actions.
Supporting the implementation of scalable compliance processes as Narvi grows.

Customer Risk Management:

Overseeing customer due diligence, enhanced due diligence, onboarding, ongoing monitoring, and offboarding processes.
Reviewing and approving high-risk customer relationships.
Providing guidance on complex corporate structures, PEPs, sanctions exposure, adverse media, high-risk industries, and cross-border activity.
Supporting risk-based decisions on customer restrictions, exits, or enhanced monitoring.

Transaction Monitoring and Investigations:

Overseeing transaction monitoring processes and escalation workflows.
Reviewing complex or high-risk transaction monitoring cases.
Ensuring suspicious activity investigations are properly documented and supported by clear rationale.
Identifying financial crime trends, typologies, and control gaps based on transaction monitoring activity.

Regulatory Reporting:

Overseeing the preparation and submission of Suspicious Activity Reports / Suspicious Transaction Reports where required.
Acting as a key point of contact for AML/CFT-related regulatory, audit, FIU, or law enforcement requests.
Ensuring regulatory reporting decisions are timely, accurate, and properly documented.
Preparing AML/CFT updates, risk summaries, and reports for senior management.

Internal Advisory and Continuous Improvement:

Providing AML/CFT guidance to internal teams, including compliance, operations, product, and customer-facing teams.
Advising on AML/CFT risks related to new products, partnerships, services, and markets.
Developing and supporting AML/CFT training for employees.
Promoting a strong compliance culture across the company.
Staying up to date with changes in regulatory requirements and industry best practices.

What We’re Looking ForTo excel in this role, the following skills and qualifications are essential:Must-Haves:

5+ years of experience in AML, compliance, or financial crime prevention, preferably within fintech, crypto, banking, payments, or financial services.
Previous experience as an AMLRO, MLRO, Deputy MLRO, Senior Compliance Officer, Financial Crime Manager, or equivalent role.
Strong understanding of AML/CFT regulations, customer due diligence, enhanced due diligence, sanctions, PEP screening, adverse media, and transaction monitoring.
Experience reviewing complex customer cases and making risk-based decisions.
Experience with suspicious activity / suspicious transaction reporting.
Ability to own and improve AML/CFT policies, procedures, controls, and risk assessments.
Strong analytical skills, sound judgment, and attention to detail.
Proficiency in English, at least C1 level.
Ability to work independently and challenge decisions where needed.
Ability to work collaboratively in a fast-paced, evolving environment.

Nice-to-Haves:

Proficiency in Finnish, written and spoken.
Familiarity with European compliance regulations, for example 5th/6th AMLD and PSD2.
Experience working with European fintech, banking, payment institution, EMI, or crypto compliance frameworks.
Experience communicating with regulators, FIUs, auditors, or law enforcement authorities.
Knowledge of corporate clients, cross-border payments, banking products, and payment infrastructure.
Experience with blockchain or cryptocurrency compliance.
Relevant compliance certifications such as CAMS, ICA, or equivalent.

ContactPlease feel free to reach out to the Hiring Manager, Ekaterina Tolstova, at ekaterina@narvi.com.Apply now

We are hiring

AML Specialist - Remote

We are now seeking a proactive and detail-oriented AML Specialist to join our compliance team. As an AML Specialist, you will play an essential role in safeguarding Narvi’s operations, ensuring compliance with Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) regulations, and helping us provide a secure financial environment for our customers.Your Role as AML SpecialistAs an AML Specialist, you will work alongside experienced compliance professionals to identify and mitigate financial crime risks.Your key responsibilities will include:Customer Due Diligence:

Reviewing corporate and individual customer onboarding applications, ensuring compliance with AML/CFT requirements.
Conducting Know Your Customer (KYC) checks and escalating complex cases to senior compliance officers.

Transaction Monitoring:

Reviewing transaction alerts to identify potential suspicious activities.
Investigating flagged transactions, identifying patterns, and documenting findings.

Screening & Risk Assessment:

Performing screening for Politically Exposed Persons (PEPs), sanctions, and adverse media hits.
Assisting in risk assessments for high-risk customers and transactions.

Regulatory Reporting:

Supporting the preparation of Suspicious Activity Reports / Suspicious Transaction Reports and assisting with submissions to regulatory authorities where required.
Assisting in compiling compliance reports for internal and external stakeholders.

Continuous Improvement:

Assisting with the development and enhancement of AML/CFT policies, procedures, and systems.
Staying up to date with changes in regulatory requirements and industry best practices.

What We’re Looking ForTo excel in this role, the following skills and qualifications are essential:Must-Haves:

2–3 years of experience in AML, compliance, or financial crime prevention, preferably within fintech, crypto, or banking.
A keen interest in financial crime prevention and AML/CFT regulations.
Strong analytical skills and attention to detail.
Proficiency in English, at least C1 level.
Ability to work collaboratively in a fast-paced, evolving environment.

Nice-to-Haves:

Proficiency in Finnish, written and spoken.
Familiarity with European compliance regulations, for example 5th/6th AMLD and PSD2.
Knowledge of banking products and payment systems.
Exposure to blockchain or cryptocurrency compliance.

ContactPlease feel free to reach out to the Hiring Manager, Ekaterina Tolstova, at ekaterina@narvi.com.Apply now

Narvi Vision for Product Development and Growth

Original technologyNarvi builds its own technology, UX/UI, product strategy, marketing, and sales material.

Quality and InnovationWe believe that a focus on quality, creativity, and innovation in all areas will allow us to kill our competition as our products and strategies are better.

DifferenceOur focus as a team is to keep creating a gap on all fronts between us and the run-of-the-mill fintechs which offer no real innovation whether it comes to technology, UX/UI, or product branding.