Detailed guide for completing the onboarding process

Follow our step-by-step guide to ease you through the Narvi onboarding process. Our intuitive 4-step system will allow you to provide all the information we need to set up an account for your business.


Step 1 - Create a User

To create a user profile, you must either be a director, shareholder, UBO, representative of the company or have representation rights for the company through power of attorney.*
First, click on ‘Open account’ on the Narvi website and then select ‘Banking for business’.
You will next be asked to sign up with your business email address and password and will receive an email from us with a verification code.
Finally, you will be prompted to enter your name and phone number and then will be sent a text verification.You have now created a user account and you will be taken to your Narvi dashboard. You can come back to the rest of the onboarding process at a later date if you don’t have time.

Step 2 - Fill in the Questionnaire

  • On the dashboard, you will see ‘Go to questionnaire’. This questionnaire will take 10 to 15 minutes to complete and will allow you to provide information that is key to onboarding your business.
You will be asked a series of questions about the company you will be onboarding. These questions will ask for basic company information such as transactional data and company ownership.We will also ask you for the following documents:
  • An umbrella organization chart (if the company is part of a larger group structure of companies forming the overall business)
  • ID documents of the beneficial owners

Step 3 - Upload Documents

At the end of the questionnaire, you will be asked for the following documents:
  • Memorandum and articles of association
  • Certificate of incorporation
  • Documents confirming beneficial ownership
  • Proof of power of attorney (if applicable)
There will also be a section to upload any other documents where we highly recommend you upload any other relevant information that will help us speed up the onboarding process. This could include invoices or contracts with customers or suppliers.* In the case that you have created a user profile as a representative of the company with power of attorney, proof of power of attorney must be uploaded to the ‘Other documents section’.

Step 4 - Verify ID and Proof of Address

Once you have submitted the questionnaire, the final step is to verify your ID. For this, we will need the ID of the user who created the account at the start of the onboarding process.
First, you will be asked to upload your ID document, then we will ask you to take a face scan which can be done on your computer or mobile device.
You will then be asked to upload a proof of address. This proof of address must be less than three months old. One of Narvi’s unique features is that we accept proof of address documents in any language. Please note, the document must also be uploaded in its original language for it to be processed.Once this is submitted, you will see a confirmation that you have now completed the ‘Know your Customer (KYC)’ process.
Our compliance team will then start reviewing your documentation immediately. Once they have completed an initial review, they may email the user who created the account for additional information: such as certain documents that are missing or clarity on the organizational structure of the business.
Once all is confirmed and we are satisfied with the documentation, we will issue you an IBAN account.You can then access your account dashboard through the ‘Login’ section on our website and start banking with us right away. 
Start your journey with Narvi by opening an account today.

Narvi Payments Oy Ab is an Authorized Electronic Money Institution (EMI). Narvi’s EMI license is granted by the Finnish Financial Supervisory Authority (FIN FSA) with the registration number 3190214-6. Narvi’s license is Passportised to all European Union countries.FIN FSA logo
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